Privacy Policy


Effective Date: 10 April 2024


Safe Journey Enterprise (“Company,” “we,” “our,” or “us”) respects the privacy of all individuals who interact with our services. This Privacy Policy sets forth how we collect, use, disclose, and safeguard personal data in accordance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).


1. Collection of Personal Data

We may collect and process the following categories of personal data:

  • Identification and contact information: name, company name, phone number, email address, and other details provided through lead forms, WhatsApp, or telephone communication.
  • Transaction information: records of services requested, quotations issued, and contractual agreements.
  • Technical information: IP addresses, browser types, and other information obtained through cookies, analytics, and similar technologies when you interact with our website.


2. Purpose of Processing

Your personal data may be collected, stored, and processed for the following purposes:

  • To provide, manage, and improve our photocopier rental and related services.
  • To respond to inquiries, prepare quotations, and facilitate communication.
  • To perform delivery, installation, and after-sales support.
  • To comply with legal, regulatory, and contractual obligations.
  • For internal record-keeping, business analytics, and service enhancements.
  • To send promotional or marketing communications where consent has been obtained.


3. Disclosure of Personal Data

We do not sell or rent personal data to third parties. However, we may disclose personal data to:

  • Our employees, contractors, and service providers who require such information to perform their duties.
  • Third-party logistics, technical, or maintenance partners for the purpose of delivering and servicing equipment.
  • Regulatory authorities, law enforcement agencies, or other parties as required by applicable law or legal processes.


4. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes outlined above or as required by applicable laws and regulations. Once no longer required, data will be securely deleted or anonymized.


5. Security of Data

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your information, no electronic transmission or storage system can be guaranteed to be fully secure.


6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website performance, and track marketing effectiveness. You may disable cookies through your browser settings; however, this may affect the functionality of our website.


7. Rights of Data Subjects

In accordance with the PDPA, you have the right to:

  • Access and request a copy of the personal data we hold about you.
  • Request correction of inaccurate, incomplete, or outdated personal data.
  • Withdraw consent to processing (where consent is the basis of processing).
  • Request cessation of marketing communications.

Requests concerning your personal data may be submitted to us in writing via the contact details below.


8. Amendments to this Policy

We reserve the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. Any updates will be published on our website with the revised effective date.


9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

Safe Journey Enterprise 
Address: NO.5, JALAN SS25/19, TAMAN MAYANG , 47301 PETALING JAYA, SELANGOR
Email: enquiry@safejourney.com